Captain Cooks Casino Privacy Policy

This Privacy Policy explains how Captain Cooks Casino collects, uses, stores, and protects information relating to visitors, account holders, and users of its online casino services. It applies to information provided through the website, account registration process, customer support channels, promotional activities, and other services connected with Captain Cooks Casino.

By using the website or creating an account, you acknowledge that your information may be handled as described below. Captain Cooks Casino aims to process personal information fairly, responsibly, and only for legitimate operational, security, compliance, and service-related purposes.

Information We Collect

The information collected depends on how you interact with Captain Cooks Casino. Some information is provided directly by you, while other information is generated automatically when you use the website.

Information You Provide

• Identity details, such as your name, date of birth, and country of residence.
• Contact information, including your email address, telephone number, and postal details where needed.
• Account credentials and preferences, including your username and selected communication settings.
• Transaction information, such as payment method details, deposits, withdrawals, and related records. Payment credentials may be processed by external payment providers rather than stored directly by Captain Cooks Casino.
• Documents or information supplied for account verification, age checks, fraud prevention, or responsible account administration.
• Messages, questions, complaints, and other information submitted to customer support.
• Information provided when entering promotions, competitions, surveys, or other optional activities.

Information Collected Automatically

When you access the website, Captain Cooks Casino may collect technical and usage information, including your IP address, browser type, device characteristics, operating system, pages viewed, access times, referring website, language settings, and interaction data. This information helps maintain website functionality, identify technical problems, understand general usage patterns, and support security monitoring.

How We Use Information

Captain Cooks Casino uses personal information for purposes connected with providing and managing its services. These purposes may include:

• Creating, maintaining, and administering your casino account.
• Processing deposits, withdrawals, bonuses, and other account transactions.
• Confirming age, identity, and account ownership where appropriate.
• Detecting and investigating fraud, suspected misuse, collusion, money laundering, account takeovers, and other harmful or unlawful activity.
• Providing customer support and responding to questions or requests.
• Operating, testing, improving, and personalising website features and services.
• Sending service communications, including account notices, transaction updates, security messages, and changes to important policies.
• Sending marketing communications where permitted and where you have provided the necessary consent or otherwise have a valid basis to receive them.
• Managing promotions, campaigns, surveys, and player communications.
• Preparing aggregated or anonymised reports that do not reasonably identify individual users.
• Protecting the rights, property, safety, and systems of Captain Cooks Casino, its users, and relevant service providers.

Captain Cooks Casino does not use personal information for purposes that are materially incompatible with the reasons for which it was collected without taking appropriate steps to provide notice or obtain permission where required.

Cookies and Similar Technologies

Captain Cooks Casino may use cookies, pixels, local storage, and similar technologies to operate the website and remember selected settings. These technologies can help keep users signed in, support account security, remember preferences, measure website performance, and understand how visitors navigate the service.

Some cookies are essential for core website functions and may not be available for disabling through the website. Other cookies may support analytics, personalisation, or marketing activities. Depending on your browser and the controls made available on the website, you may be able to manage or delete cookies. Disabling certain technologies may affect account access, game functionality, or other features.

Data Sharing

Captain Cooks Casino may share information when necessary to provide services, protect users, meet operational needs, or respond to valid legal and security requirements. Information may be shared with carefully selected categories of recipients, including:

• Payment processors, banking partners, and financial service providers that assist with transactions.
• Identity verification, fraud prevention, risk management, and security providers.
• Technology, hosting, communications, analytics, customer support, and maintenance providers.
• Professional advisers, auditors, insurers, and business partners where their involvement is reasonably required.
• Corporate entities involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction.
• Authorities, courts, regulators, or other parties where disclosure is required or reasonably necessary to protect legal rights, safety, or the integrity of the services.

Service providers that process information for Captain Cooks Casino are expected to handle it in accordance with applicable instructions, contractual obligations, and appropriate confidentiality and security requirements. Captain Cooks Casino does not sell personal information as a general business practice.

Data Security

Captain Cooks Casino uses reasonable administrative, technical, and organisational safeguards designed to protect personal information from unauthorised access, alteration, disclosure, loss, or misuse. Security measures may include access controls, authentication procedures, encryption or protected transmission methods, monitoring, staff controls, and secure storage practices.

No website, network, or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your login details confidential, using a secure device and connection, and notifying Captain Cooks Casino promptly if you believe your account has been compromised. Captain Cooks Casino may restrict or suspend access where it identifies a security risk.

Data Retention

Personal information is retained for as long as reasonably necessary for the purposes described in this policy. The retention period may depend on the nature of the information, the reason it was collected, account activity, security considerations, dispute management, and applicable record-keeping obligations.

When information is no longer required, Captain Cooks Casino may delete it, anonymise it, or securely isolate it from ordinary use. Some information may remain in restricted backups for a limited period or may be retained where necessary to establish, exercise, or defend legal rights, prevent abuse, or resolve an outstanding matter.

Your Rights

Depending on your location and applicable rules, you may have rights relating to your personal information. These may include the ability to:

• Request access to personal information held about you.
• Ask for inaccurate or incomplete information to be corrected.
• Request deletion of information where there is no continuing reason to retain it.
• Ask for processing to be restricted in certain circumstances.
• Object to particular uses of your information, including some direct marketing activities.
• Withdraw consent where processing is based on consent. Withdrawal does not affect processing that occurred before the withdrawal.
• Request a portable copy of certain information where this right applies.
• Complain to an appropriate privacy authority or seek another available remedy.

These rights may be limited by security needs, fraud prevention, legal duties, the rights of other individuals, or the practical requirements of operating an online casino. Captain Cooks Casino may request information needed to verify your identity before responding and may retain a record of the request and response.

Third-Party Services

The website may contain links, integrations, games, payment options, advertising features, or other services operated by third parties. Those providers may collect and process information under their own privacy notices and terms. Captain Cooks Casino is not responsible for the privacy practices, security controls, or content of independent third-party services.

Before submitting information through an external service, you should review its privacy documentation and confirm that you understand how your information may be used. Third-party tools may also place their own cookies or use similar technologies, subject to their respective settings and policies.

International Transfers

Some service providers or business partners supporting Captain Cooks Casino may process information in countries other than Canada or the country where you access the website. As a result, information may be transferred, stored, or accessed across borders.

Where information is transferred internationally, Captain Cooks Casino aims to use reasonable safeguards and appropriate contractual, technical, or organisational measures. The protections available in another country may differ from those in your place of residence. By using the services, you acknowledge that such transfers may occur where required to operate the website, process transactions, provide support, or maintain security.

Policy Updates

Captain Cooks Casino may update this Privacy Policy when its services, technology, business arrangements, or privacy practices change. The revised version will be posted on the website with an updated review or effective date where appropriate.

Changes will apply from the time they are published unless a later date is stated. You should review this page periodically. If a change is significant, Captain Cooks Casino may provide additional notice through the website, by email, or through another suitable communication channel.

Contact Information

If you have a privacy question, wish to make a request concerning your personal information, or need clarification about this policy, contact Captain Cooks Casino at [email protected]. Please provide enough detail for your request to be understood, while avoiding the inclusion of unnecessary sensitive information in your first message.

Captain Cooks Casino may need to verify your identity before discussing account information or completing a privacy request. The support team may also explain any applicable limitations, expected response process, or additional information required to review your request.

Last updated: 8 September 2026