Captain Cooks Casino Terms & Conditions

These Terms and Conditions govern access to and use of Captain Cooks Casino, including the casino website, games, promotions, payment services and related features. By creating an account or using the services, you confirm that you have read, understood and agreed to these Terms and Conditions.

Please review this document carefully before playing. If you do not accept any part of these terms, you must not register for or use Captain Cooks Casino. Additional rules may apply to particular games, promotions or services and will form part of these terms when presented to you.

Acceptance of Terms

These Terms and Conditions constitute an agreement between you and Captain Cooks Casino concerning your use of the services. They apply whenever you visit the website, open an account, make a deposit, participate in a game or claim an offer.

You are responsible for reading the current version of these terms before using the casino. Continued use after an update has been published indicates acceptance of the revised terms. If a specific promotion or game rule conflicts with these terms, the specific rule will apply to that promotion or game only.

Eligibility

Captain Cooks Casino is intended for individuals who are at least 18 years old. You must also be legally permitted to access and use online gambling services in the place where you are located. It is your responsibility to check and comply with applicable local rules.

You may not use the services if you are under the minimum age, acting on behalf of another person, or otherwise prohibited from gambling. Captain Cooks Casino may request evidence of age, identity or location at any time and may restrict access while checks are completed.

Account Registration

Only one personal account may be registered per player unless Captain Cooks Casino has expressly approved otherwise. The information supplied during registration must be accurate, complete and kept up to date. You must promptly correct information that becomes inaccurate.

Your login details are personal to you. Keep your password confidential, use reasonable security precautions and notify Captain Cooks Casino if you believe that another person has accessed your account. You are responsible for activity carried out through your account unless you have reported unauthorised access without undue delay.

Accounts must not be opened for commercial purposes, on behalf of another individual or to conceal the identity of the person playing. Captain Cooks Casino may decline an application where registration information cannot be reasonably confirmed.

Verification

Captain Cooks Casino may carry out verification checks before or after account opening. These checks may relate to your age, identity, address, payment method, source of funds or other information relevant to account security and lawful operation.

You may be asked to provide clear and valid documents. Information must be genuine, current and consistent with your account details. Until verification is completed, access to some services, promotional benefits or withdrawals may be delayed or restricted.

Where a document appears altered, incomplete or unreliable, further information may be requested. Funds associated with an account that cannot be verified may be held or handled in accordance with applicable requirements and these terms.

Deposits

Deposits must be made using a payment method held in your own name or one that you are authorised to use. Captain Cooks Casino may reject, reverse or review a transaction where ownership or security cannot be established.

You should only deposit money that you can afford to lose. Deposit limits, processing times and available methods may vary according to account status, location and payment provider. A payment provider may apply its own terms or fees.

Captain Cooks Casino does not ask you to deposit funds in order to release a withdrawal that has already been approved. If a transaction is reversed or fails after your account has been credited, the related balance may be adjusted.

Withdrawals

Withdrawal requests may be subject to account verification, confirmation of payment ownership and completion of any applicable wagering conditions. Captain Cooks Casino may return funds through the original payment method or use another method in your name where appropriate.

Processing times can depend on the requested amount, payment provider, verification status and internal security reviews. You are responsible for ensuring that your withdrawal details are accurate.

Captain Cooks Casino may cancel or adjust a withdrawal request where there is evidence of an error, duplicate transaction, breach of these terms or misuse of a promotion. Any decision will be based on the relevant account records and applicable rules.

Bonuses

Promotions, bonuses and free spins are subject to individual offer terms. These terms may specify eligibility, minimum deposits, wagering requirements, qualifying games, maximum stake limits, expiry dates and withdrawal restrictions.

Before accepting an offer, you should review its conditions and confirm that they are suitable for your intended play. Unless stated otherwise, promotional benefits are limited to one per person, household, device, payment method or other connected account.

Captain Cooks Casino may remove a bonus or related winnings if an offer was claimed in error, obtained through multiple accounts or used contrary to its published conditions. Unused promotional balances may expire when the relevant offer ends.

Acceptable Use

You agree to use Captain Cooks Casino honestly, lawfully and in a manner that does not interfere with the website or other players. You must provide truthful information and cooperate with reasonable security, verification and account management requests.

You must use suitable equipment and a secure internet connection. You are responsible for checking that your device, software and network configuration support the services. Game results recorded by Captain Cooks Casino systems will generally be treated as authoritative, except where a clear technical error is established.

Prohibited Activities

The following activities are not permitted:

• Using an account that belongs to another person or allowing another person to use your account.
• Attempting to manipulate game outcomes, promotions, payment processes or account systems.
• Using software, bots, scripts, automated tools or technical methods designed to gain an unfair advantage.
• Submitting false documents or misleading information during registration or verification.
• Using stolen, unauthorised or third-party payment details.
• Exploiting technical faults, pricing errors, duplicate credits or other obvious mistakes.
• Using the services for fraud, money laundering, harassment, abuse or any unlawful purpose.
• Creating accounts to avoid limits, restrictions, suspension or responsible gambling measures.

Where prohibited conduct is suspected, Captain Cooks Casino may investigate, restrict activity, suspend the account, cancel affected transactions or take other steps permitted by these terms and applicable rules.

Intellectual Property

All website content associated with Captain Cooks Casino, including names, logos, graphics, text, software, interfaces and game materials, is owned by or used with permission by the relevant rights holder. You receive a limited, personal and non-transferable right to use the services for their intended purpose.

You may not copy, modify, publish, distribute, reverse engineer, reproduce or commercially exploit any part of the website without prior written permission. Nothing in these terms transfers ownership of intellectual property to you.

Limitation of Liability

Captain Cooks Casino takes reasonable steps to maintain reliable services, but uninterrupted availability cannot be guaranteed. Access may be affected by maintenance, communications failures, device problems, payment provider issues or circumstances outside reasonable control.

To the extent permitted by applicable law, Captain Cooks Casino is not responsible for losses caused by your failure to protect account details, inaccurate information, unsuitable equipment, unauthorised account access resulting from your conduct, or interruptions beyond its reasonable control.

Nothing in these terms excludes or limits responsibility where doing so would not be permitted by applicable law. You should keep records of important account and transaction information.

Account Suspension

Captain Cooks Casino may suspend, restrict or close an account where it considers this necessary for security, verification, responsible gambling, legal compliance, payment review or enforcement of these terms. Restrictions may be temporary while an investigation is in progress.

You must not attempt to open a new account or bypass a restriction without permission. If an account is closed, any remaining balance will be reviewed after relevant checks, subject to outstanding obligations, transaction reversals, promotional conditions and applicable requirements.

Privacy

Captain Cooks Casino processes personal information to provide the services, administer accounts, process payments, prevent misuse, complete verification and communicate with players. Information may be shared with service providers or other parties where reasonably necessary for these purposes.

You should consult the casino's privacy information for details about the types of data collected, retention practices, security measures and available privacy choices. You are responsible for ensuring that information supplied to the casino remains accurate.

Responsible Gambling

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a personal budget and time limit before playing, and never gamble with money needed for essential expenses.

If gambling is becoming difficult to control, stop playing and contact Captain Cooks Casino to discuss available account restrictions or self-exclusion options. You may also seek independent support from an appropriate local service or qualified professional.

Captain Cooks Casino may apply limits or other measures where there are concerns about player wellbeing, account use or compliance with a responsible gambling request.

Amendments

Captain Cooks Casino may update these Terms and Conditions to reflect changes to the services, promotions, security procedures or operational practices. The latest version will apply from the date it is made available, unless a different effective date is stated.

Material changes may be brought to your attention through the website or account communications. If you do not agree with an update, you must stop using the services and may request account assistance before continuing activity.

Contact Information

If you have questions about these Terms and Conditions, account procedures, verification or responsible gambling options, contact Captain Cooks Casino at [email protected]. Please include enough information for your request to be understood, but do not send payment passwords or other unnecessary confidential credentials.

Captain Cooks Casino aims to review enquiries within a reasonable period. Response times may vary depending on the nature of the request and whether additional information is needed.

Last updated: 8 September 2026