Captain Cooks Casino Responsible Gaming

Captain Cooks Casino believes that gambling should always be viewed as entertainment, not as a way to make money or solve financial problems. Casino games are based on chance, and outcomes cannot be guaranteed, predicted or controlled. Players should only gamble with money they can comfortably afford to lose.

This Responsible Gaming policy explains the principles, tools and support options available to help customers maintain control. If gambling stops feeling enjoyable or begins to affect your finances, relationships, work or wellbeing, taking prompt action is important.

Our Commitment to Responsible Gambling

Captain Cooks Casino is committed to promoting a balanced and informed approach to online gambling. We aim to provide clear information, practical account controls and access to support so that players can make decisions appropriate to their circumstances.

Responsible gambling means setting personal boundaries before playing, understanding that losses are possible and treating gaming activity as a leisure expense. It also means taking action when those boundaries are difficult to maintain. No gambling activity should be treated as an income source, investment or method of recovering previous losses.

Our approach includes providing information about safer gambling, supporting the use of limits and responding appropriately when a player asks for help. We encourage customers to review their habits regularly and to contact us if they need assistance with account restrictions or a break from play.

Recognizing Problem Gambling

Problem gambling can develop gradually and may not be immediately obvious. A concern may exist when gambling becomes a frequent source of stress, occupies a significant amount of time or interferes with everyday responsibilities.

Possible warning signs include:

• Spending more time or money gambling than originally intended.
• Chasing losses by continuing to play in an attempt to win back money.
• Borrowing money, selling possessions or using essential funds to gamble.
• Feeling restless, irritable or anxious when unable to gamble.
• Hiding gambling activity or being dishonest about deposits, losses or time spent playing.
• Neglecting work, studies, family commitments or personal responsibilities.
• Gambling to escape sadness, stress, loneliness or other difficult emotions.
• Trying unsuccessfully to reduce or stop gambling.

One sign alone does not determine whether someone has a gambling problem, but several signs should be taken seriously. Players do not need to wait for a crisis before seeking support.

Self-Assessment and Limits

Before opening a game, consider whether gambling fits within your budget and whether you are in a suitable state of mind to play. A short self-assessment can help identify whether gambling is remaining recreational. Ask yourself how often you play, whether you are comfortable with your spending and whether gambling has affected other areas of your life.

Players should establish limits in advance and review them regularly. Available account controls and requests may include:

• Deposit limits to restrict the amount added to an account over a selected period.
• Loss limits to help keep potential losses within a predetermined amount.
• Reality checks that provide reminders about time spent playing and encourage a review of activity.
• Cooling-off periods that temporarily restrict access to gambling after a player requests a short break.
• Self-exclusion, which allows a player to request a longer suspension from gambling access for a chosen period or as otherwise arranged with the site.

Limits should be set before gambling begins and should reflect money that is genuinely available for entertainment. A limit is not a guarantee of winnings or a substitute for personal responsibility. If a player wants to reduce or stop gambling, Captain Cooks Casino can provide information about the available account restrictions and next steps.

Responsible Gaming Tools

Captain Cooks Casino provides responsible gambling features designed to help customers monitor and manage their activity. The tools available through the website or account support process may include:

• Account-based deposit controls that allow players to select a spending boundary.
• Loss management options to help customers define an amount they are prepared to lose.
• Session and activity reminders that draw attention to playing time and account use.
• Cooling-off requests for players who want a temporary pause without making a longer-term commitment.
• Self-exclusion requests for customers who need to prevent access to gambling for an extended period.
• Account history and transaction information to help players review deposits, withdrawals and gaming activity.

Tool names, settings and processing times may depend on the account interface and the nature of the request. Players should check their account controls or contact customer support for clarification before continuing to play. Restrictions should never be removed or increased simply to continue gambling beyond an affordable budget.

Support and Assistance

If gambling becomes difficult to control, we encourage you to seek professional help as soon as possible. Speaking with a qualified counsellor, healthcare professional or specialist gambling service can provide confidential guidance and practical support. You can also ask Captain Cooks Casino about account restrictions by contacting [email protected].

The following independent external organisations offer information or support in Canada:

• Responsible Gambling Council (RGC) is an independent Canadian non-profit organisation that provides safer gambling information and resources for finding local help.
• ConnexOntario is an Ontario service offering free and confidential support 24/7 at 1-866-531-2600. It can provide information about available services in Ontario.
• Gambling Support BC is a British Columbia service offering free and confidential support. Its 24/7 Gambling Support Line is available at 1-888-795-6111.

Provincial gambling support services may vary depending on where you live in Canada. ConnexOntario and Gambling Support BC are provincial resources, not Canada-wide helplines. These organisations operate independently of Captain Cooks Casino and are not partners or services operated by the casino.

Underage Gambling

Only individuals aged +18 or older may use the Captain Cooks Casino website. Underage gambling is prohibited, and anyone below the minimum permitted age must not create an account, deposit funds or participate in games.

Customers may be required to provide information or documentation to verify age and identity. If an account holder believes that a minor has accessed an account, they should contact customer support promptly and take steps to secure their devices, passwords and payment accounts.

Adults are responsible for preventing minors from accessing their accounts. Captain Cooks Casino recommends using separate login credentials, keeping passwords private and avoiding the storage of payment details where a minor could access them.

Parental Controls

Parents and guardians can take practical steps to reduce the possibility of underage access. Parental control software, device-level restrictions and family safety settings may help block gambling websites or limit access to online payment functions. These controls should be applied across computers, tablets and mobile devices used by children.

Parents and guardians should also keep account passwords, payment information and identity documents secure. Do not allow another person to use your gambling account, and do not leave an active session open on a shared device. Any suspected unauthorised access should be reported promptly so that appropriate account security measures can be considered.

Tips for Staying in Control

The following practices can help keep gambling within healthy and affordable boundaries:

• Set a financial limit before playing and stop when that limit is reached.
• Use only discretionary funds, never money needed for rent, food, bills, debt payments or other essentials.
• Set a time limit and take regular breaks away from the screen.
• Do not chase losses or increase stakes because of a losing session.
• Never borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
• Avoid gambling when angry, distressed, tired, intoxicated or under pressure.
• Keep gambling separate from financial planning, savings and investment decisions.
• Review account activity and payment records regularly so that spending remains visible.
• Balance gambling with work, family life, social activities, exercise and other interests.
• Tell someone you trust if you are concerned about your gambling habits.
• Take a cooling-off break or request self-exclusion if normal limits are becoming difficult to follow.

Winning does not mean that a player should continue, and losing does not create an obligation to keep playing. The safest decision may be to stop, close the session and return to other activities.

Changes to This Policy

Captain Cooks Casino may update this Responsible Gaming policy when account features, support procedures or operational practices change. Any revised version will be made available on the website and will apply from the date it is published, unless a different effective date is stated.

Players should review this page periodically to remain familiar with the available tools and support information. If you have questions about responsible gambling, account limits or taking a break, please contact customer support before continuing to play.

Last updated: 8 September 2026